Orockseal is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by email, via our website www.orockseal.com, from cookies and from third parties (mostly google analytics). We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Personal Information we may collect upon you using our (and our third party providers) services are:
- Contact details -
- first name, last name, address, phone number (optional), and email.
- Order information -
- first name, last name, billing address, shipping address (if different to billing), payment confirmation, phone number (optional), and email.
- Account/Login information -
- username, password, security questions, 2 Factor Authentication (if enabled)
- Account Data/Shopping information -
- items you may view, items you place into your cart, items you may purchase
- Customer support information -
- any information you provide to orockseal via email communication
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law
Orockseal will not store your payment information locally on their website/domain. Only the payment providers on the platform may store the information (if the user has already done so, or requests for them to be saved).
Our payment providers are:
- Paypal (click to view their privacy policy)
- Stripe (click to view their privacy policy)
- By extension Google Pay/Apple Pay through stripe
- Bank Transfer/wiretransfer (information is stored on each respective parties bank and not online on Orockseal)
Where reasonable and practicable to do so, we will collect your Personal Information only from you directly.
However, in some circumstances we may be provided with information by third parties.
- Analytics data from Google Analytics -
- no discernible or directly correlating information – no personally identifiable information such as name and surname – but more general information such as state, devices used, country etc, is gathered.
- Our Payment providers -
- collect information about you from our website in order to correlate purchases with a payment ID, so accompanying information may be gathered from them to confirm the right order is tied to the right ID
- Marketing providers-
- WordPress has its own internal marketing emails which provide details such as order updates, confirmation of payment etc.
- we utilise Omnisend, for marketing, promotional, update emails (such as back in stock notification email), and various others. If you opt in for marketing and news your details shared with Omnisend is protected under their Data Processing Policy.
- Interacting with the website -
- visiting and interacting with the website along with making orders or contacting/signing up will share that specific information with marketing platforms we utilise for communications to you, along with other technologies like pixels, and other web-hooks and data collection.
In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
See a below stated list of cookies that are tracked and per their respective "service" type.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|---|---|
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Google reCAPTCHA
Google reCAPTCHA helps protect websites from spam and abuse by verifying user interactions through challenges.
| Name | Description | Duration |
|---|---|---|
| _GRECAPTCHA | Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | 179 days |
Google Tag Manager
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
| Name | Description | Duration |
|---|---|---|
| cookiePreferences | Registers cookie preferences of a user | 2 years |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |
Login
These cookies are used for managing login functionality on this website.
| Name | Description | Duration |
|---|---|---|
| wordpress_logged_in | Used to store logged-in users. | Persistent |
| wordpress_sec | Used to track the user across multiple sessions. | 15 days |
| wordpress_test_cookie | Used to determine if cookies are enabled. | Session |
Omnisend Marketing
A marketing platform that allows you to receive promotions, notifications on products back in stock, special deals, and more set by Orockseal.
| Name | Description | Duration |
|---|---|---|
| omnisend-form-696a32774bfed1fc06ad1e60-filled-at / -closed-at / -teaser-closed-at | This cookie is used to identify if the Subscriber form was filled out. | 365 Days |
| omnisend-form-693a7f5e0debc104154c6f58-filled-at / -closed-at / -teaser-closed-at | This cookie is used to identify if the Back in Stock form was filled out. | 365 Days |
| omnisendCartProducts | Monitor cart contents in a session | Session Only |
| omnisendDebugConsole | Debug console in use | 30 Days |
| omnisendContactID | Identify a contact | 365 Days |
| omnisendAttributionID | Identify a clicked message | 30 Days |
| omnisendSessionID | Identify a session | 30 Minutes of Inactivity |
| omnisendAnonymousID | Identify an anonymous contact | 365 Days |
Stripe
Stripe is a payment processing platform that enables businesses to accept online payments securely and efficiently.
Learn more| Name | Description | Duration |
|---|---|---|
| __stripe_sid | Fraud prevention and detection | 30 minutes |
| m | Set by payment provider stripe.com to process payments | 10 years |
| __stripe_mid | Fraud prevention and detection | 1 year |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Learn more| Name | Description | Duration |
|---|---|---|
| _gac_ | Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. | 90 days |
| __utma | ID used to identify users and sessions | 2 years after last activity |
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes |
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes after last activity |
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | End of session (browser) |
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months after last activity |
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years after last activity |
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months |
| _ga | ID used to identify users | 2 years |
| _gali | Used by Google Analytics to determine which links on a page are being clicked | 30 seconds |
| _ga_ | ID used to identify users | 2 years |
| _gid | ID used to identify users for 24 hours after last activity | 24 hours |
| _gat | Used to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute |
WooCommerce Sourcebuster
SourceBuster is used by WooCommerce for order attribution based on user source.
| Name | Description | Duration |
|---|---|---|
| sbjs_migrations | Technical data to help with migrations between different versions of the tracking feature | session |
| sbjs_first | Traffic origin information for the visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current_add | Timestamp, referring URL, and entry page for your visitor’s current visit to your store | session |
| sbjs_udata | Information about the visitor’s user agent, such as IP, the browser, and the device type | session |
| sbjs_first_add | Timestamp, referring URL, and entry page for your visitor’s first visit to your store (only applicable if the visitor returns before the session expires) | session |
| sbjs_current | Traffic origin information for the visitor’s current visit to your store | session |
| sbjs_session | The number of page views in this session and the current page path | 30 minutes |
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties (Google analytics) where you consent to the use or disclosure; and
- Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored securely which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please log in online on the Orockseal website to modify and change your details, or contact us via email or our online form.
Orockseal will not charge any fee for your access request.
In order to protect your Personal Information, we may require identification or proof of who you are from you before releasing the requested information. This may be in verification proof through your email, ID, confirming order numbers or other methods.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please edit/update the details via our website, or advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at:
[Your business address]
